ACKNOWLEDGEMENT POLICY
GENERAL CLEANING DETAILS:
We will provide the cleaning supplies. However, we do ask for the use of your vacuum. We use yours for sanitation purposes.
We will need to have access to clean, whether it is a code, a key or someone there to meet us when we arrive. If your home is equipped with a security system, please insure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify us if this code changes.
We will need to know where your trash receptacle is, so that we can place it where needed upon completion.
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WE WILL CONTACT YOU:
You will receive a text message confirmation prior to service.
You will be notified and made aware of any issues or concerns as soon as possible.
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WHAT WE REQUEST:
YOUR HOME WILL NEED :
IN-HOME CLIMATE CONTROL:
In-home temperatures should be comfortable prior to the start of service. This means no extreme heat or extreme cold.
WATER & ELECTRIC: Both are a necessity. Without these two, we will not be able to clean your home.
WHAT WE CAN'T DO :
If an area in the home is considered or has the potential to be considered a biohazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal excrement, etc).
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. We provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms and discount the client accordingly. We do ask to be informed beforehand if this may be an issue.
Please contact us via text or email . Due to the nature of our work, we may not be able to respond immediately. We will strive to respond to your message as soon as possible, within 72 hours. If you have an emergency, please call
ADMINISTRATIVE DETAILS
100% Satisfaction Guarantee: We do our best to meet or exceed your expectations. If you’re not satisfied with the job we did, please advise us within 24 hours of service completion, and we’ll correct the issue..
OUR HOURS:
Monday thru Friday: 8:00am to 4:00pm
Saturday and Sunday: Seasonal
After hours and weekends, a voicemail or text can be left and we will contact you ASAP.
HOLIDAYS: We are closed on Holidays.
CONDUCT: Our team members will be respectful while in your home. Their only purpose while in your home is to clean.
PAYMENT POLICY: Payment is due on the same day of service. Make payment through our website: . and click on the vendor of choice (some may require fee).
LATE PAYMENTS: If payment is not made on the day of service, a $25.00 Late fee each day will occur .
If payment is not made within 30 days, you will be responsible for all costs of collection (including attorney fees & court costs) to collect overdue amounts. Non-payment of services rendered is considered "Theft of Services".
LATE CANCELLATION & RESCHEDULING:
72 HOUR NOTICE IS REQUIRED.
Please notify by calling, texting or emailing us . We must adhere strictly to this policy in order to prevent lost wages for the cleaner.
Our teams daily pay is based on homes scheduled. When you skip on short notice or lock out the team, we do not have time to fill in your spot and our teams pay is affected. It also can cause scheduling problems with our other clients. Should you at any time require a change or modification of the cleaning detail or instructions, or wish to change the cleaning schedule of frequency, please contact our office.
Cancellations:
1.) The Morning Of Service Day: You will be charged 50% of cleaning fee.
2.) Lock Outs: The team member travels to your home and you cancel, or there is no access to the home, 50% of cleaning fee.
3.) Cancel the day before, 50% of cleaning fee.
ACCIDENTS:
Accidents are bound to happen sometimes. We do our best to prevent this and effective communication is very important.
1. We will pay up to $100 per breakage item, when value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
2. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 48 hours of discovery.
3. We take responsibility for our cleaning techs and their actions. Our policies are designed to help minimize risks. We will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
WE HAVE INSURANCE:
$2,000,000.00 Policy -
Breakage or Damage: We train our team members to take extra care with your belongings. However, occasional accidents do happen. Our team is instructed to report breakage or damage immediately to the office and to you if you’re available. If you believe that something has been damaged or broken by us, we need to hear about it within 24 hours after your appointment.
UPDATED 11/03/2021